Meet the launch team.
Getting wholesale right takes more than an app. SparkLayer comes with a support team that works on B2B and nothing else, onboarding specialists who set you up, and customer success managers who stay with you long after launch. Here’s who you’ll work with - and what your first days actually look like.
Three teams, one job: your wholesale working. From the day you install to the day your hundredth account reorders.
Onboarding & activation
A guided onboarding walks you through pricing, customers and your storefront - free on every plan. If you’d rather hand it over, our team can install SparkLayer for you - typically in a few hours.
Cameron JamesOnboarding Manager
Technical support
Every person on our support team works exclusively with B2B merchants - ask a question and the answer comes from someone who does wholesale all day, with 24/7 coverage behind it.
Ben BodleySupport Manager
Customer success
Launch is the start, not the finish. Our success managers have touchpoints with you at every stage of the journey, helping you get the most value from your account as your wholesale grows.
Dom CorkKey Account Manager
From install to your first B2B orders. What a typical launch looks like, day by day.
Install, and meet your onboarding team
Install SparkLayer on your store and the guided onboarding starts straight away. Prefer it done for you? Request an install and our team typically has it in place in a few hours.
Pricing, customers and your storefront
With the built-in tools, price lists and customer groups take a matter of hours - and on Shopify the ready-made B2B theme has the storefront side running in under five minutes.
Test it, then invite your buyers
Try the full flow on a demo store, place a test order, then invite your first trade customers to sign in to their own prices and terms.
Your first B2B orders arrive
Most merchants are taking their first B2B orders within hours of installing.
“We thought we’d be able to go live in a week, but it was all done in a day.”
Will Green, Director of Sales, Paleo RidgeRead the story
Success and support stay with you
Our success managers keep working with you as accounts grow, and technical support stays a message away - with a 24/7 SLA, a named technical contact and a shared Slack channel on the Enterprise plan.
Bigger builds run to a fuller plan: Enterprise implementations with ERP or backend connections get a scoping session, a project plan and end-to-end onboarding overseen by our team.
Support you can hold us to. Start free and meet the team during your onboarding, or book a demo and meet us first.
Headquartered in Bath, England. A team across the world.
Our HQ sits in the West of England, and the team works from around the world - which is exactly how support keeps 24/7 coverage. Whichever timezone your buyers order from, your questions get answered on your working day.
